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How can I contact customer service?
You can contact our customer service team by phone at (+971) 524390471 or via email on care@budsbear.com.
Our team is available Monday to Friday from 9 AM to 6 PM and Saturday from 9 AM to 2 PM.
All queries during Sundays and Public Holidays should be made only via email (care@budsbear.com).
How can I track my order after purchase?
Once your order has been processed, you will receive a tracking number via email. You can use this number to track your order on our fulfilment partner website. You can also seek assistance with our support team via email on care@budsbear.com.
Can i order a product to be shipped outside of UAE ?
Yes, we ship to many countries worldwide. Please check our shipping policy for a list of countries we ship to and the corresponding shipping fees. For international shipping, estimated delivery dates shall vary ranging as from 3-7 days depending on the local authorities.
For India, products are shipped within 2-5 days depending on the pincode and is free of charge.
Can i return and exchange a product after purchasing ?
All purchases are subject eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.To learn more visit our return and refund policy page here : https://www.budsbear.com/policies/refund-policy
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